1. Standard Limited Warranty (Non-Commercial / Recreational Use)

Coverage Term: Accuphy products are warranted to the original retail customer to be free from defects in materials and workmanship for two (2) years from the date of purchase.

Remedy: During this period, Accuphy, at its sole option, will repair or replace defective components.

Cost Responsibilities: Parts and labor are covered; the customer pays shipping cost to our warehouse.

2. Commercial-Use Limited Warranty

2.1 Definition of Commercial Use

“Commercial use” means any operation of the product connected to income-producing activities or performed in the course of a business (e.g., charter, guiding service, rental fleet, research vessel, governmental or educational programmes that charge fees, etc.).

2.2 Warranty Term for Commercial Use

If a product is purchased for commercial use or is placed into commercial use at any time during the standard warranty period, the warranty term becomes one (1) year from the original retail purchase date.

2.3 Scope of Coverage

Covers defects in materials and workmanship in the same manner as the Standard Limited Warranty.

Includes parts and in-house labor only.

On-site or vessel service, travel time, haul-outs, launches, and other field costs are excluded and remain the customer’s responsibility.

⁠ 2.4 Exclusions & Limitations (apply to all warranties)

The warranty does not cover:

1. Damage resulting from accident, abuse, misuse, improper installation or improper maintenance (including failure to follow official installation/maintenance instructions), corrosion, lightning, power spikes, or unauthorized modifications.

2. Improper Power Supply Connection

Connecting power directly to the transducer while bypassing the Router or Brick, or using a power supply exceeding 18V, may result in permanent damage to the device.

Users must ensure proper power routing through approved components and within the specified voltage range to maintain warranty eligibility.

2. Damage caused by third-party or homemade mounts, brackets, or housings.

3. Consumables, normal wear-and-tear, cosmetic damage, or products whose serial numbers have been altered or removed.

4. Costs associated with routine maintenance, system calibration, or software/firmware updates unless required after a covered repair.

5. Freight costs to return the product to Accuphy, lost time, loss of income, or any indirect or consequential damages.

2.5 Claim Procedure

1. Notify Accuphy Support within 30 days of discovering a fault: support@accuphy.ca

2. Support will provide troubleshooting steps and, if required, a Return-Material Authorization (RMA) number.

3. Ship the product (pre-paid, insured) together with proof of purchase and the RMA number.

4. Accuphy will, at its option, repair, replace, or refund the product within a reasonable time.